About Us - The Lesson Moore Team
Lesson Moore Background
Without decades of medical insurance experience Martin Blain and Simon Milner launched Lesson Moore in December 2015 to disrupt the very mature health insurance broker market.

Our background was in the outsourced call centre arena, we’d worked with insurers and brokers for a number of years and we recognised an opportunity in the private medical insurance field.

It’s an arena where we felt most brokers seemed to take clients for granted and exploited their ‘inertia’, it’s an industry where there’s little innovation, an ageing workforce and few “outsiders” entering the fray. We’re the upstarts, interlopers from outside the Private Medical Insurance world and we pride ourselves on spotting things that many brokers miss.

Our mission is to help our clients to ‘pay less, get more’ from their health insurance.

Most of our clients had policies in place with existing advisors and we’ve reduced their premiums where the current broker had failed them.

We work with all the health insurers, acting as an intermediary; we act for our client to get the best deal possible.

Our approach is working, we’ve grown year on year and we retain over 95% of our clients at policy renewal.

How can we help you to “Pay Less”?
So how can we help our clients to make savings when others fail?

We’re health insurance specialists. Medical Insurance is a maze of complexity and we’ve gone out of our way to understand the market.

We’ve worked harder to understand the vast array of policies which opens up more options. We’ll often layer two or three policies together where a “lazy” broker will rely on one.

The lack of deep understanding from a general broker means clients are often paying for benefits they’ll never use or even more worryingly having cover that it’s not up to date with new medical developments.

We’re active members of our Trade Association to ensure we keep bang up to date with industry trends.

Many underwriting types increase premiums and changing these gets discounts.

We’ve agencies with all insurers; whilst many competitors only work with a handful limiting choice and options.

Nurturing insurer relationships has given us access to discount schemes not universally available. Our specialisation means insurers offer us the best terms for clients.

How can we help you to “Get More”?
We’ve focused on customer service with an aim of delivering high levels of support to our clients.

Accurate and timely administration is vitally important in providing a service like ours, we’ve built a methodology which will be a legacy for future team members. Our bespoke CRM provides a single platform for client information enabling any team member to deal with a client’s enquiry. The task management facility gives “tick-list” guidance to 640 individual administrative tasks ensuring jobs are done on time with consistent quality.

Calls to our reception number are answered 24/7 so you’ll always be able to get hold of us, you call may be recorded for quality and training purposes which is another way that we look to ensure our service is always top drawer.

There’s also an on-line “Help” section where you can carry out most of the functions you’ll need to administer your policy (https://www.lessonmoore.co.uk/help).

We go out of our way to support you if you are in the unfortunate position of needing to claim on your policy. We’ve a proven track record of guiding clients through tricky claims, Ewen Logan of Tija Marketing said: “I had a difficult time making a claim, but Lesson Moore took the stress out of the process.”

Meet The Lesson Moore Team:

“To go fast go alone, to go far you need a team.” – Martin Blain

Faye Jackson, Health Insurance Associate.

Directline: 01761 233055
(calls may be recorded for compliance and training purposes)
Email: fayejackson@lessonmoore.co.uk
Linkedin Profile

“As fate would have it I started working with Martin Blain as Lesson Moore’s first employee, initially I was the “token Northerner” working from his home-based office. After 17 years of living in Somerset I’m now back in my native land of Yorkshire and via the marvel of cloud-based technologies I’m still beavering away helping people to make savings on their insurance.

I love talking which makes me ideal for the work I do at Lesson Moore. Both Martin and I thank our lucky stars to this day that we started our health insurance journey together. I’ve learnt loads and it’s great to see how the business has grown.

I am a keen weather & lighthouse enthusiast (geek) from my former career in the Navy. I love to read and dance around the kitchen when cooking. I’m blessed with 2 amazing daughters and an alright husband (not really, anyone who puts up with me deserves a medal)”

Jane Groves, Health Insurance Associate.

Directline: 0333 050 9628
(calls may be recorded for compliance and training purposes)
Email: janegroves@lessonmoore.co.uk

“I joined Lesson Moore at the start of 2018. I love my role as it’s challenging yet rewarding and I am continually learning new skills – it’s a great team to be a part of.

I’m always building my product knowledge and being in the office I can’t help but pick up new things every day.

Outside of work, I enjoy spending time with my family. I have two young children so I’m always on the go! To relax I love running, I completed the Bath Half marathon this year and I’m now considering going for a full marathon, when I’m not exercising I love watching Netflix with my husband!”

Julie Skidmore, Client Support Manager.

Directline: 03333 556405
(calls may be recorded for compliance and training purposes)
Email: julieskidmore@lessonmoore.co.uk

“My role is “Queen Bee”, I check everything and everybody. I have to get through lots of tasks everyday and to keep calm, my trick when things get busy is to focus on the task I’m doing and not to get distracted by the tasks that are building up.

If you’re a client, then you’ll come across me handling renewals and placing applications and supporting you with the day to day running of your policy.

Outside of work I’m kept busy by my two young sons and supporting my husband’s Taekwondo Academy, http://des-tkd.co.uk/.”

Matt Brown, Health Insurance Advisor.

Directline: 0333 050 8852
(calls may be recorded for compliance and training purposes)
Email: mattbrown@lessonmoore.co.uk

“I joined Lesson Moore in 2019 after years of experience in the health insurance industry, I joined Simplyhealth as a claims handler straight from school and I graduated upwards eventaully assisting with company renewals, later when AXA took over Simplyhealth I managed an international health care trust on behalf of Munich RE. After a couple of years outside the industry I’m now back where I feel most comfortable aiding clients with their company health insurance policies.

Outside of work I’m a family man, I love spending time with my partner and son. We also act as mystery diners and enjoy eating out and rating our experiences, I’m also a football referee and Bristol Rovers supporter.”

Martin Blain, Managing Director.

Martin Blain, Managing DirectorDirectline: 01761 233026
(calls may be recorded for compliance and training purposes)
Email: martinblain@lessonmoore.co.uk
Linkedin Profile

“Lesson Moore is the fourth business that I’ve been involved in starting. I love building teams and helping people to achieve their best. I set high standards and want us to be a business that others will admire and that we can be proud of.

Outside of work I’m a family man with three (adult) children, I love to ride my bike, spend hours fishing and to get very frustrated following the “mighty” Yeovil Town FC.”

Simon Milner, Director.

Simon Milner, DirectorDirectline: 01225 436393
(calls may be recorded for compliance and training purposes)
Email: simonmilner@lessonmoore.co.uk
Linkedin Profile

“I’ve worked with Martin Blain since 2004 and I’ve now become an insurance “nerd” as I live and breathe medical insurance, I genuinely love my role in assisting clients save money on their premiums. My biggest achievement to date was being shortlisted to the last three in one of the individual categories at the National Health Insurance Awards and although I was “pipped to the post” I’m delighted that I’ve finally managed to make my mum proud!

When I haven’t got my nose in an insurance brochure I’ll typically be pottering about my camper van and spending time with my girlfriend. I’m an animal lover, I support various animal charities and we have a beautiful rescue puppy called Luca who is a mammoth Rottweiler (possibly crossed with a bear) who we adore.”

Tom Kingett, Health Insurance Advisor and Group Risk specialist.

Directline: 01761 255041
(calls may be recorded for compliance and training purposes)
Email: tomkingett@lessonmoore.co.uk

“I joined Lesson Moore in March 2019. I have held a mixture of account handling and administrative support roles over my working career and am excited to be developing my existing skills and experience as an Account Handler with Lesson Moore. I’ve Chartered Insurance Industry qualifications in IF7 (Health Insurance Products) and GR1 (Group Risk Products).

I’m increasing my product and industry knowledge daily dealing with a variety of clients and insurers. I learn at least one thing new every day and there is never a dull moment here, especially when our office guardian Luca the Rottweiler/Alsatian cross keeps us all on our toes.

Outside of work you’ll probably find me in the gym most week nights whilst weekends the football takes over. Being a Bristol City fan has brought me more pain than joy but I wouldn’t swap it for anything in the world.

P.S. I’m from the Isle of Man.”

“ Excellent and concise review by Tom Kingett at Lesson Moore. ”
- Simon Dootson (Bournemouth)

Review from 08 Oct 2019
on FreeIndex

“ What a fantastic service. Having recently stopped full time work I was faced with the minefield of trying to buy an individual policy. Lesson Moore are amazing. They listened to my specific requirements and got me a great policy for less than I was expecting. Then on renewal they re-assesed the market and got another great deal. I'm genuinely impressed. ”
- Scott Learmouth (Brighton)

Review from 03 Sep 2019
on FreeIndex

“ We have used LessonMoore for several years and have always found them incredibly helpful and able to deliver great value from the market for us. ”
- Alison Sturgess-Du... (Bath)

Review from 30 Aug 2019
on FreeIndex

“ Lesson Moore have been helping us with our health insurance for a few years now and I can't speak highly enough of their service. Martin and his team excel at what they do. No pushing, helpful and informative. I highly recommend Lesson Moore. ”
- Ashley Lecky (Croydon)

Review from 14 Aug 2019
on FreeIndex

“ Excellent service from Martin and the team, no pushy tactics just open discussion about what we wanted, what was available and the benefits. Martin managed to improve our benefits whilst saving us money which was great! ”
- Matthew Jones (Clevedon)

Review from 25 Jul 2019
on FreeIndex

“ Martin and his team did a truly excellent and professional job on the renewal of our company Health Insurance at very short notice. Not only did they discuss our requirements in considerable detail, but finally recommended a product which gave us exactly the same cover benefits, and reduced our annual premium by a very significant amount. ”
- Alex Bevan (Pill)

Review from 23 Jul 2019
on FreeIndex

“ Spoke to Martin Blain today regarding our company health insurance annual review. Martin was fully prepared with quotes from different providers and was aware of our current circumstances and history of claims. All in all a very professional service, would strongly recommend. ”
- Peter Shanks (Borehamwood)

Review from 16 Jul 2019
on FreeIndex

“ Lesson Moore have obtained a significant saving on my health insurance premiums. I am very happy with their efficient and friendly service. ”
- Susan Thompson (Crowthorne)

Review from 08 Jul 2019
on FreeIndex

“ Tom Kingett recently reviewed our health insurance and managed to achieve a serious saving over the previous year. The service provided by Lesson Moore, whom we have used in previous years, has been very good. They have consistently achieved good terms for our insurances. ”
- James Slater (Craven Arms)

Review from 28 Jun 2019
on FreeIndex

“ Having paid for Health insurance directly for many years, these guys showed us that our so called top quality cover was NOT the case. They put us on the right cover and manged to save us some premium. ”
- James Chamberlain (Stroud)

Review from 27 Jun 2019
on FreeIndex

“ Lesson More did a great job in saving my company over 20 % against my previous supplier of Health insurance. The process was painless and simple with Martin and his team taking all the Strain out of the Procedure. Lesson More is a company that is a pleasure to do business with. . ”
- Don Grace (Christchurch)

Review from 31 May 2019
on FreeIndex

“ Always outstanding service year on year. Will always go the extra mile to obtain the best healthcare cover at the most competitive rate. Outstanding customer service at all times, not just at renewal. Highly recommended! ”
- Gail Smith (Shrivenham)

Review from 30 May 2019
on FreeIndex

“ I can't speak highly enough regarding the help and good service I have had from Lesson Moore; In fact each year thanks to them I seem to pay less rather than more in premiums. Add to this, always prompt and kindly service. Very highly recommended. . ”
- Angela Dennis (Coleford)

Review from 30 May 2019
on FreeIndex

“ Very happy with the service received from Lesson Moore, would recommend using these guys if you don't know much about this industry. Informed me well and covered most of the admin work in setting our Group Health Insurance Plan. *****. ”
- Nicola Wilson (Montrose)

Review from 28 May 2019
on FreeIndex

“ Great personal service with good cost savings too. Would definitely recommend to others. ”
- Steve Grist (Midsomer Norton)

Review from 23 May 2019
on FreeIndex

“ Once again we received a very professional and knowledgeable service, resulting in a great saving on our health insurance. Would highly recommend. ”
- Sarah Osmond (Wimborne)

Review from 20 May 2019
on FreeIndex

“ The team at Lesson Moore have always been extremely helpful, polite, and we would not hesitate to recommend them to any business. ”
- Sam Franklin (Shepton Mallet)

Review from 14 May 2019
on FreeIndex

“ Always really helpful and provide the right product and price. ”
- Robert Fowler (Hornsey)

Review from 23 Apr 2019
on FreeIndex

“ Many thanks for making our renewal process so straightforward once again. ”
- Tom Ogilvie (Kilsby)

Review from 25 Mar 2019
on FreeIndex

“ I highly recommend the services provide by Lesson Moore. Always knowledgeable and they make the mine field of health cover easy to navigate. ”
- Antony (Basingstoke)

Review from 06 Mar 2019
on FreeIndex

“ I have to say that Less and More provide a very effective and helpful brokering service in the health insurance market which is a bit of a minefield to say the least. They can explain the pros and cons of the many different providers out there. I would recommend their service, and it is of no direct cost to you. ”
- James Suter (Crickhowell)

Review from 27 Feb 2019
on FreeIndex

“ I really trust Martin, looking after my healthcare policies, I know that everything has been considered and the best policy for me and my family put in place. ”
- Karen Dunn (Guildford)

Review from 22 Feb 2019
on FreeIndex

“ We have been working with Martin Blain and the team at Lesson Moore Limited for four years now and we are just renewing our company health insurance policy through them again. They have taken the headache out of trying to find the right insurance for our team and for our key workers. They have always recommended good policies which 'do exactly what it says on the tin', and we can be confident, whenever claims need to be made, that they will be trouble free. We have no hesitation in recommending Lesson Moore Limited. ”
- Jane Bowe (Wells)

Review from 15 Feb 2019
on FreeIndex

“ Lesson Moore have looked after our healthcare insurance for 4 years now. It has saved us money, and taken away an administrative burden. More recently they were extremely responsive in finding a solution to our travel insurance needs. Would readily recommend them! ”
- Paul Gill (Bristol)

Review from 14 Mar 2018
on FreeIndex

“ Very thorough and professional in arranging our Health Insurance. Genuinely seem interested in the needs of the client rather than what's going to net the highest commission. Being in the sales/service industry I have been very impressed and would highly recommend using them. ”
- David Swift (Bournemouth)

Review from 16 Jan 2018
on FreeIndex

“ Good customer service and prompt response to any questions or to advice sought. I wish I had used Lesson Moore much sooner and not struggled with a poor service from BUPA without professional support. Highly recommended - they do the hard work for you whether business or personal health insurance. ”

Review from 06 Sep 2017
on FreeIndex