Lesson Moore Background
Our background was in the outsourced call centre arena, we’d worked with insurers and brokers for a number of years and we recognised an opportunity in the private medical insurance field.
It’s an arena where we felt most brokers seemed to take clients for granted and exploited their ‘inertia’, it’s an industry where there’s little innovation, an ageing workforce and few “outsiders” entering the fray. We’re the upstarts, interlopers from outside the Private Medical Insurance world and we pride ourselves on spotting things that many brokers miss.
Our mission is to help our clients to ‘pay less, get more’ from their health insurance.
Most of our clients had policies in place with existing advisors and we’ve reduced their premiums where the current broker had failed them.
We work with all the health insurers, acting as an intermediary; we act for our client to get the best deal possible.
Our approach is working, we’ve grown year on year and we retain over 95% of our clients at policy renewal.
How can we help you to “Pay Less”?
We’re health insurance specialists. Medical Insurance is a maze of complexity and we’ve gone out of our way to understand the market.
We’ve worked harder to understand the vast array of policies which opens up more options. We’ll often layer two or three policies together where a “lazy” broker will rely on one.
The lack of deep understanding from a general broker means clients are often paying for benefits they’ll never use or even more worryingly having cover that it’s not up to date with new medical developments.
We’re active members of our Trade Association to ensure we keep bang up to date with industry trends.
Many underwriting types increase premiums and changing these gets discounts.
We’ve agencies with all insurers; whilst many competitors only work with a handful limiting choice and options.
Nurturing insurer relationships has given us access to discount schemes not universally available. Our specialisation means insurers offer us the best terms for clients.
How can we help you to “Get More”?
Accurate and timely administration is vitally important in providing a service like ours, we’ve built a methodology which will be a legacy for future team members. Our bespoke CRM provides a single platform for client information enabling any team member to deal with a client’s enquiry. The task management facility gives “tick-list” guidance to 640 individual administrative tasks ensuring jobs are done on time with consistent quality.
Calls to our reception number are answered 24/7 so you’ll always be able to get hold of us, you call may be recorded for quality and training purposes which is another way that we look to ensure our service is always top drawer.
There’s also an on-line “Help” section where you can carry out most of the functions you’ll need to administer your policy (https://www.lessonmoore.co.uk/help).
We go out of our way to support you if you are in the unfortunate position of needing to claim on your policy. We’ve a proven track record of guiding clients through tricky claims, Ewen Logan of Tija Marketing said: “I had a difficult time making a claim, but Lesson Moore took the stress out of the process.”
Meet The Lesson Moore Team:
“To go fast go alone, to go far you need a team.” – Martin Blain
Faye Jackson, Health Insurance Associate.
Directline: 01761 233055
(calls may be recorded for compliance and training purposes)
Email: fayejackson@lessonmoore.co.uk
Linkedin Profile
“As fate would have it I started working with Martin Blain as Lesson Moore’s first employee, initially I was the “token Northerner” working from his home-based office. After 17 years of living in Somerset I’m now back in my native land of Yorkshire and via the marvel of cloud-based technologies I’m still beavering away helping people to make savings on their insurance.
I love talking which makes me ideal for the work I do at Lesson Moore. Both Martin and I thank our lucky stars to this day that we started our health insurance journey together. I’ve learnt loads and it’s great to see how the business has grown.
I am a keen weather & lighthouse enthusiast (geek) from my former career in the Navy. I love to read and dance around the kitchen when cooking. I’m blessed with 2 amazing daughters and an alright husband (not really, anyone who puts up with me deserves a medal)”
Jane Groves, Health Insurance Associate.
Directline: 0333 050 9628
(calls may be recorded for compliance and training purposes)
Email: janegroves@lessonmoore.co.uk
“I joined Lesson Moore at the start of 2018. I love my role as it’s challenging yet rewarding and I am continually learning new skills – it’s a great team to be a part of.
I’m always building my product knowledge and being in the office I can’t help but pick up new things every day.
Outside of work, I enjoy spending time with my family. I have two young children so I’m always on the go! To relax I love running, I completed the Bath Half marathon this year and I’m now considering going for a full marathon, when I’m not exercising I love watching Netflix with my husband!”
Julie Skidmore, Client Support Manager.
Directline: 03333 556405
(calls may be recorded for compliance and training purposes)
Email: julieskidmore@lessonmoore.co.uk
“My role is “Queen Bee”, I check everything and everybody. I have to get through lots of tasks everyday and to keep calm, my trick when things get busy is to focus on the task I’m doing and not to get distracted by the tasks that are building up.
If you’re a client, then you’ll come across me handling renewals and placing applications and supporting you with the day to day running of your policy.
Outside of work I’m kept busy by my two young sons and supporting my husband’s Taekwondo Academy, http://des-tkd.co.uk/.”
Loraine Lucas, Client Support.
Directline: 0333 050 9840
(calls may be recorded for compliance and training purposes)
Email: Lorainelucas@lessonmoore.co.uk
“I joined Lesson Moore in November 2018 and my role as a sales support administrator is to support the queen bee in the day to day running of this very busy office. This is a new career path for me and I am enjoying the challenges that the health Insurance industry brings. The office is a lively and sometimes very loud but it’s an enjoyable place to work with a great team. I’m looking forward to increasing my knowledge and my value to the business.
At home I enjoy walking my dogs, going for bike rides on the Harley and baking bread.”
Matt Brown, Health Insurance Advisor.
Directline: 0333 050 8852
(calls may be recorded for compliance and training purposes)
Email: mattbrown@lessonmoore.co.uk
“I joined Lesson Moore in 2019 after years of experience in the health insurance industry, I joined Simplyhealth as a claims handler straight from school and I graduated upwards eventaully assisting with company renewals, later when AXA took over Simplyhealth I managed an international health care trust on behalf of Munich RE. After a couple of years outside the industry I’m now back where I feel most comfortable aiding clients with their company health insurance policies.
Outside of work I’m a family man, I love spending time with my partner and son. We also act as mystery diners and enjoy eating out and rating our experiences, I’m also a football referee and Bristol Rovers supporter.”
Martin Blain, Managing Director.
Directline: 01761 233026
(calls may be recorded for compliance and training purposes)
Email: martinblain@lessonmoore.co.uk
Linkedin Profile
“Lesson Moore is the fourth business that I’ve been involved in starting. I love building teams and helping people to achieve their best. I set high standards and want us to be a business that others will admire and that we can be proud of.
Outside of work I’m a family man with three (adult) children, I love to ride my bike, spend hours fishing and to get very frustrated following the “mighty” Yeovil Town FC.”
Simon Milner, Director.
Directline: 01225 436393
(calls may be recorded for compliance and training purposes)
Email: simonmilner@lessonmoore.co.uk
Linkedin Profile
“I’ve worked with Martin Blain since 2004 and I’ve now become an insurance “nerd” as I live and breathe medical insurance, I genuinely love my role in assisting clients save money on their premiums. My biggest achievement to date was being shortlisted to the last three in one of the individual categories at the National Health Insurance Awards and although I was “pipped to the post” I’m delighted that I’ve finally managed to make my mum proud!
When I haven’t got my nose in an insurance brochure I’ll typically be pottering about my camper van and spending time with my girlfriend. I’m an animal lover, I support various animal charities and we have a beautiful rescue puppy called Luca who is a mammoth Rottweiler (possibly crossed with a bear) who we adore.”
Tom Kingett, Health Insurance Advisor and Group Risk specialist.
Directline: 01761 255041
(calls may be recorded for compliance and training purposes)
Email: tomkingett@lessonmoore.co.uk
“I joined Lesson Moore in March 2019. I have held a mixture of account handling and administrative support roles over my working career and am excited to be developing my existing skills and experience as an Account Handler with Lesson Moore. I’ve Chartered Insurance Industry qualifications in IF7 (Health Insurance Products) and GR1 (Group Risk Products).
I’m increasing my product and industry knowledge daily dealing with a variety of clients and insurers. I learn at least one thing new every day and there is never a dull moment here, especially when our office guardian Luca the Rottweiler/Alsatian cross keeps us all on our toes.
Outside of work you’ll probably find me in the gym most week nights whilst weekends the football takes over. Being a Bristol City fan has brought me more pain than joy but I wouldn’t swap it for anything in the world.
P.S. I’m from the Isle of Man.”
