Lesson Moore Background
Our background was in the outsourced call centre arena, we’d worked with insurers and brokers for a number of years and we recognised an opportunity in the private medical insurance field.
It’s an arena where we felt most brokers seemed to take clients for granted and exploited their ‘inertia’, it’s an industry where there’s little innovation, an ageing workforce and few “outsiders” entering the fray. We’re the upstarts, interlopers from outside the Private Medical Insurance world and we pride ourselves on spotting things that many brokers miss.
Our mission is to help our clients to ‘pay less, get more’ from their health insurance.
Most of our clients had policies in place with existing advisors and we’ve reduced their premiums where the current broker had failed them.
We work with all the health insurers, acting as an intermediary; we act for our client to get the best deal possible.
Our approach is working, we’ve grown year on year and we retain over 95% of our clients at policy renewal.
How can we help you to “Pay Less”?
We’re health insurance specialists. Medical Insurance is a maze of complexity and we’ve gone out of our way to understand the market.
We’ve worked harder to understand the vast array of policies which opens up more options. We’ll often layer two or three policies together where a “lazy” broker will rely on one.
The lack of deep understanding from a general broker means clients are often paying for benefits they’ll never use or even more worryingly having cover that it’s not up to date with new medical developments.
We’re active members of our Trade Association to ensure we keep bang up to date with industry trends.
Many underwriting types increase premiums and changing these gets discounts.
We’ve agencies with all insurers; whilst many competitors only work with a handful limiting choice and options.
Nurturing insurer relationships has given us access to discount schemes not universally available. Our specialisation means insurers offer us the best terms for clients.
How can we help you to “Get More”?
Accurate and timely administration is vitally important in providing a service like ours, we’ve built a methodology which will be a legacy for future team members. Our bespoke CRM provides a single platform for client information enabling any team member to deal with a client’s enquiry. The task management facility gives “tick-list” guidance to 640 individual administrative tasks ensuring jobs are done on time with consistent quality.
Calls to our reception number are answered 24/7 so you’ll always be able to get hold of us, you call may be recorded for quality and training purposes which is another way that we look to ensure our service is always top drawer.
There’s also an on-line “Help” section where you can carry out most of the functions you’ll need to administer your policy (https://www.lessonmoore.co.uk/help).
We go out of our way to support you if you are in the unfortunate position of needing to claim on your policy. We’ve a proven track record of guiding clients through tricky claims, Ewen Logan of Tija Marketing said: “I had a difficult time making a claim, but Lesson Moore took the stress out of the process.”
Meet The Lesson Moore Team:
“To go fast go alone, to go far you need a team.” – Martin Blain
Ashley Woodrow, Health Insurance Advisor.
“I joined Lesson Moore in 2017 and I’m very pleased I did! It’s been an incredible journey for me as coming from a non-insurance background I’ve had a mountain to learn, fortunately I have an eye for detail and a “worrier’s” attitude to all I do!
I’ve been surprised how multi-layered the health insurance industry is, every day I learn that there’s even more to learn. During my time here I’ve visited private hospitals, met with insurers and spent time in their claim’s departments.
Primarily handling renewals, I ensure that our clients continue to receive the very best range of benefits whilst paying the best possible premium year after year.
When not reading policy brochures I enjoys walking, books and film, I am a ukulele enthusiast and I have a love-hate relationship with golf!”
Faye Jackson, Health Insurance Associate.
“As fate would have it I started working with Martin Blain as Lesson Moore’s first employee, initially I was the “token Northerner” working from his home-based office. After 17 years of living in Somerset I’m now back in my native land of Yorkshire and via the marvel of cloud-based technologies I’m still beavering away helping people to make savings on their insurance.
I love talking which makes me ideal for the work I do at Lesson Moore. Both Martin and I thank our lucky stars to this day that we started our health insurance journey together. I’ve learnt loads and it’s great to see how the business has grown.
I am a keen weather & lighthouse enthusiast (geek) from my former career in the Navy. I love to read and dance around the kitchen when cooking. I’m blessed with 2 amazing daughters and an alright husband (not really, anyone who puts up with me deserves a medal)”
Jack Webster, Health Insurance Advisor.
“After two and a half years in general insurance, I made the switch to health insurance in mid 2018 with Lesson Moore.
After the piles of insurer policy wordings and brochures have been poured over, I will be acting as a Health Insurer Adviser for the company. During my time here I’ve met with Insurers to better understand their products and how they work, so that I can give our clients the best service. This is alongside the imminent arrival of my first child and helping to plan our wedding, so it’s going to be a busy year!
Outside of work I’ll most likely be relaxing with my fiancé, on a football pitch somewhere, or reading a comic book!”
Jane Groves, Health Insurance Associate.
Directline: 01761 255034
(calls may be recorded for compliance and training purposes)
“I joined Lesson Moore at the start of 2018. I love my role as it’s challenging yet rewarding and I am continually learning new skills – it’s a great team to be a part of.
I’m in the early stages of building my product knowledge and being in the office I can’t help but pick up new things every day.
Outside of work, I enjoy spending time with my family. I have two young children so I’m always on the go! To relax I love running and watching Netflix with my husband!”
Julie Skidmore, Client Support.
Directline: 03333 556405
(calls may be recorded for compliance and training purposes)
“My role is “Queen Bee”, I check everything and everybody. I have to get through lots of tasks everyday and to keep calm, my trick when things get busy is to focus on the task I’m doing and not to get distracted by the tasks that are building up.
If you’re a client, then you’ll come across me handling renewals and placing applications and supporting you with the day to day running of your policy.
Outside of work I’m kept busy by my two young sons and supporting my husband’s Taekwondo Academy, http://des-tkd.co.uk/.”
Mariya Quinn, Client Support.
“Hello I am Mariya. I am here to help you with all your admin queries.
I joined Lesson Moore in March ‘18 and just after one week at the job I was off on an overseas holiday! I have settled in happily with the team – Julie and I share the task of covering a gazillion admin tasks every day.
I enjoy the outdoors and I love to go out of our basement office ( hidden well behind a stone wall ) to take a stroll in the park. I am keen to have a healthy lifestyle so I usually take my salad to avoid crunching it in the office.
I love helping clients receive a prompt response and I am very thankful to be surrounded by people who deliver a great service. Do get in touch if you need any admin assistance!”
Martin Blain, Managing Director.
“Lesson Moore is the fourth business that I’ve been involved in starting. I love building teams and helping people to achieve their best. I set high standards and want us to be a business that others will admire and that we can be proud of.
Outside of work I’m a family man with three (adult) children, I love to ride my bike, spend hours fishing and to get very frustrated following the “mighty” Yeovil Town FC.”
Simon Milner, Director.
“I’ve worked with Martin Blain since 2004 and I’ve now become an insurance “nerd” as I live and breathe medical insurance, I genuinely love my role in assisting clients save money on their premiums. My biggest achievement to date was being shortlisted to the last three in one of the individual categories at the National Health Insurance Awards and although I was “pipped to the post” I’m delighted that I’ve finally managed to make my mum proud!
When I haven’t got my nose in an insurance brochure I’ll typically be pottering about my camper van and spending time with my girlfriend. I’m an animal lover, I support various animal charities and we have a beautiful rescue puppy called Luca who is a mammoth Rottweiler (possibly crossed with a bear) who we adore.”
“ Lesson Moore have looked after our healthcare insurance for 4 years now. It has saved us money, and taken away an administrative burden. More recently they were extremely responsive in finding a solution to our travel insurance needs. Would readily recommend them! ”
- Paul Gill (Bristol)
Review from 14 Mar 2018
“ Very thorough and professional in arranging our Health Insurance. Genuinely seem interested in the needs of the client rather than what's going to net the highest commission. Being in the sales/service industry I have been very impressed and would highly recommend using them. ”
- David Swift (Bournemouth)
Review from 16 Jan 2018
“ Good customer service and prompt response to any questions or to advice sought. I wish I had used Lesson Moore much sooner and not struggled with a poor service from BUPA without professional support. Highly recommended - they do the hard work for you whether business or personal health insurance. ”
Review from 06 Sep 2017