Cash plan claims.

Cash plans have a variety of benefits, for the more common claims for dental, optical and therapies (physiotherapy, chiropractic etc,) costs there is no need to preauthorise a claim, you simply pay your provider’s invoice and then reclaim the monies from the cash plan by post, online or by phone.

Certain insurers private telephone based services like private GP consultations or general advice lines, these usually have a dedicated telephone number, which is separate to the usual claims line, these will be detailed in your provider’s information.

Claiming for Private Medical Insurance (PMI) excess or shared responsibility;

If your cash plan allows you to claim for any PMI excess or shared responsibility contribution then you will need to provide supporting evidence to reclaim your money.

Your PMI insurer will send you a claims statement explaining the amount you must contribute towards a claim, you pay it and then reclaim the monies from your cash plan provider, you should keep a copy of your receipt.

The most common claims statements that medical insurers send out are:

  • BUPA – Claims Advice;
  • Aviva – Statement of Account;
  • AXA PPP – Benefit Statement;
  • or Vitality Health – Detailed Claims Statement.

The cash plan company will require all the statements pages and not just the first page.


Check your policy documentation for your membership number and to see the full range of benefits.

Use the links below to follow your insurer’s claims process.

Don’t leave it too late! There is a usually a time limit of 90 days after your treatment to make a claim.

If you have any problems contact us for guidance.

Claims – Cash plans

InsurerPhone NumberMore Information
The Exeter0300 123 3256Making a Claim
Simply Health0370 908 3481Making a Claim
HealthShield01270 588555Making a Claim
Westfield Health0114 250 2000Making a Claim
BHSF0800 622 552Making a Claim
MediCash0151 702 0265Making a Claim