How to submit a Private Medical Insurance (PMI) Excess or Shortfall Claim

You can instruct Medex Protect to pay your claim to yourself or directly to the health care provider. You need to complete their claims form and submit it to If you have any questions you can call them on 0800 534 5224.

Please note – Your claim form needs to be received by Medex Protect within 90 days of your initial claims statement letter from your private medical insurer.

Supporting evidence

You need to include any invoices and evidence that an excess or shortfall has occurred and that it is due for payment. Your healthcare insurer will send you a claims statement explaining this and confirming the amount due.

The most common claims statements that medical insurers send out are: BUPA – Claims Advice; Aviva – Statement of Account; AXA PPP – Benefit Statement; or Vitality Health – Detailed Claims Statement. Medex require all the statements pages and not just the first page.

Click below to download the claims form:

If you have any problems contact us for guidance.